There are a few reasons your account might be locked, and we're just as frustrated about it as you.
We're not able to give you a specific reason because of banking and investment regulations, but we can lock an account if we see things like:
- Duplicate accounts: If you've applied before with the same information, your account might
beget locked until the accounts are sorted out.
- Unusual activity: If we think your account might have been compromised based on your transaction history, we might lock your account until you're able to verify some information.
- Inaccurate information: If we weren't able to verify the information you submitted when you signed up, we might lock your account until we receive certain documents.
These are totally normal circumstances and they're designed to protect you and your money. You'll receive an email from us if we need additional information.
You can also reach out to us at firstname.lastname@example.org if you think there's been a mistake. We're happy to help!